Employee and Labor Relations

Delivering Constructive Criticism Workshop: 10 Audio Chapter and E-Book

Constructive criticism can be a helpful tool when used with the intent of helping or improving a situation in the workplace. However, it can be one of the most challenging things not only to receive, but also to give. It can often involve various emotions and feelings, which can make matters delicate. But when management learns effective ways to handle and deliver constructive criticism, employees can not only learn from their mistakes, but even benefit from them.

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When Should Feedback Occur?


Preparing and Planning



Choosing a Time and Place


During the Session (I)


During the Session (II)


Setting Goals


Diffusing Anger or Negative Emotions


What Not to Do


After the Session (I)


After the Session (II)


Conflict Resolution: 10 Audio Chapters and E-Book

Wherever two or more people come together, there is the possibility of conflict. This book will give you a six-step process that you can use to modify and resolve conflicts of any size. You will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

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An Introduction to Conflict Resolution


Conflict Resolution Styles with the Thomas-Kilmann Instrument


Creating an Effective Atmosphere


Creating a Mutual Understanding


Focusing on Individual and Shared Needs


Getting to the Root Cause


Generating Options


Building a Solution


The Short Version of the Process


Additional Tools

Conducting Annual Employee Reviews: 10 Audio Chapters and E-Book

Any great boss will tell you that employee reviews are a cornerstone for having happy and productive employees.  Employees need to know what their strengths and weaknesses are.  Once an employee understands their performance, you and the employee can take steps to improve their weaknesses.

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How to Conduct Annual Reviews


Categories for Annual Review I


Categories for Annual Review II


Common Mistakes Managers Make when Conducting Employee Reviews I


Common Mistakes Managers Make when Conducting Employee Reviews II


Successful Tips for Concept of Pay for Performance


How to Tie Employee Compensation to Firm-Wide Returns


How to Communicate Employee Expectations Effectively


Meaningful Questions to Gauge Employee Happiness I


Meaningful Questions to Gauge Employee Happiness II

Coaching and Mentoring Workshop: 10 Audio Chapters and E-Book

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

This Coaching and Mentoring book focuses on how to better coach your employees to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding them and strategic goal setting.

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Defining Coaching and Mentoring


Setting Goals


Understanding the Realities


Developing Options


Wrapping it All Up


The Importance of Trust


Providing Feedback


Overcoming Roadblocks


Reaching the End


How Mentoring Differs from Coaching

Civility in the Workplace Workshop: 10 Audio Chapters and E-Book

While a training program on workplace manners and courtesy may seem like overkill, the reality is: rudeness is an epidemic costing the industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line.  Bosses freely intrude on subordinates’ personal space, gossiping co-workers are norm, and quality customer care has been forgotten. The result: an environment not conducive to getting work done, dissatisfied clients aiming for the competition, and in some cases, blatant tolerance for abuse and harassment.

To address the growing problem of incivility in the work setting, this book introduces the concept of civility, its importance to a company, as well as its typical causes and effects. Skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace will also be discussed.

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Effective Work Etiquette


Costs and Rewards


Conflict Resolution


Getting to the Cause






Identifying Your Need


Writing a Civility Policy


Implementing the Policy

Workplace Diversity

Workplace Harassment (1.0 HRCI, 1.0 PDU)

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Upon passing the final exam at the end of this section you will be awarded a certificate for 1.0 HRCI Recertification Credits.

“The use of this seal confirms that this activity has met HRCI certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.”

“This program is valid for 1.0 PDCs for the SHRM-CP® or SHRM-SCP®.”

Workplace Diversity