Which of the following is the best quality tool for gathering information about a specific problem?
A. Pareto chart
B. Ishikawa diagram
C. A cause and effect diagram
D. Scatter charts
Answer B – An Ishikawa diagram is the best quality tool for gathering information about a specific problem. Explanation: Ishikawa diagrams are diagrams that show the particular causes of a business event. Typically, Ishikawa diagrams are used to show quality defect prevention measures and to identify the overall effect of a number of factors.
