Communication Strategies Skills Quiz 1 Recertification Credit

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Question 1 of 15

1. Question
Which two sections is Spoken Communication divided into?
- Verbal and Non-verbal
- Non-verbal and Written
- Verbal and Para-verbal
- Para-verbal and Non-verbal
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Question 2 of 15

2. Question
How can one reduce the impact of Language Barriers?
- Identify that the barrier exists as a group
- Try to find a common language to communicate in
- Use pictures to communicate your meaning
- All of the above
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Question 3 of 15

3. Question
Which of the following is not a factor in Paraverbal communication?
- Pitch
- Tone
- Body Language
- Speed
Correct

Incorrect
Question 4 of 15

4. Question
Albert Mehrabian published a study in 1971 called:
- Spoke Messages
- Silence of the Lambs
- Silent Messages
- Non-verbal Messages
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Incorrect
Question 5 of 15

5. Question
What does the STAR acronym describe?
- Situation, Temper, Action, Result
- Situation, Task, Action, Result
- Stereotype, Timing, Action, Result
- Situation, Timing, Action, Result
Correct

Incorrect
Question 6 of 15

6. Question
Which of the following statements is TRUE?
- The STAR acronym is of no use to communicators
- Never frame statements with the STAR acronym
- The format can be compressed for quick conversations
- None of the above
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Question 7 of 15

7. Question
The following is a good way to become a better listener:
- Spend 90% of your time listening, and 10% talking
- Spend 10% of your time listening, and 90% talking
- Spend 50% of your time listening, and 50% talking
- Spend 20% of your time talking, and 80% listening
Correct

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Question 8 of 15

8. Question
How many steps are there to Active Listening?
- 4
- 7
- 2
- 3
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Question 9 of 15

9. Question
Good Signals may come in the form of:
- Verbal, Non-verbal and Quasi-verbal
- Verbal, Paraverbal and Quasi-verbal
- Paraverbal, Non-verbal and Verbal
- Quasi-verbal and Non-verbal
Correct

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Question 10 of 15

10. Question
The following is an example of an Open Question:
- “Were you born in December?”
- “What time is it?”
- “Why was the door left open?”
- None of the above
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Question 11 of 15

11. Question
Useful helpers for Drilling Down include:
- What do you mean by…?”
- May be: “How is that like…”
- May be: “Describe…”
- Both a and c
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Question 12 of 15

12. Question
Appreciative inquiry can be defined as:
- Focuses on what’s wrong and how we can better it
- Focuses on what’s right and how we can better it
- Focuses on what’s wrong and how we can replace it
- Focuses on what’s right
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Question 13 of 15

13. Question
How many levels are there to mastering the art of conversation?
- Three
- Four
- Five
- None
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Question 14 of 15

14. Question
What are precipitating factors?
- Factors which set you back
- Factors which may snowball and cause a negative impact on your day
- Identifiable by good communicators
- All of the above
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Question 15 of 15

15. Question
Establishing Common Ground is important because:
- It allows you to build a stronger relationship with people
- It encourages better communication
- It is impossible to achieve 90% of the time
- Both a and b
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