Communication Strategies Skills Quiz 1 Recertification Credit

Which two sections is Spoken Communication divided into?

How can one reduce the impact of Language Barriers?

Which of the following is not a factor in Paraverbal communication?

Albert Mehrabian published a study in 1971 called:

What does the STAR acronym describe?

Which of the following statements is TRUE?

The following is a good way to become a better listener:

How many steps are there to Active Listening?

Good Signals may come in the form of:

The following is an example of an Open Question:

Useful helpers for Drilling Down include:

Appreciative inquiry can be defined as:

How many levels are there to mastering the art of conversation?

What are precipitating factors?

Establishing Common Ground is important because: