Mr. Smith has just returned from a workplace violence seminar. He asks his department manager, Steve to join him in creating a crisis management plan. First, they need to identify the risks, and complete an assessment rating the risks. Mr. Smith explains that internal risks are those that are within the company, like an employee that has been terminated. Steve says that they also need to consider the external risks like being robbed.
As they are assessing the probability of their risks for violence, Steve asks Mr. Smith what he considers aggression. Mr. Smith explains that aggression is violent or hostile behavior, possible to be powerful or intimidating to someone else. Steve then asks what violence is defined as then, and Mr. Smith tells him what he learned at the conference, that violence is any harmful action that is meant to hurt whether physically or mentally. These definitions helped Steve while he was completing the assessment of risk.